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In-class Business Courses


Note - The PMBOK is changing, clients interested in project management courses should review the details and recommendations regarding the Sixth Edition of the PMBOK Guide.

The Art of Influencing Difficult People

Fact: while they represent less than 10% of those you encounter on a daily basis, difficult people cause approximately 80% of your stress, conflict, and wasted time. Don’t you think it’s time you regain control of your life? Learn the personal and professional skills that enable you to interact more effectively and efficiently with difficult people. Within an interactive and upbeat setting, this course will give practical suggestions to apply these skills in your everyday world.

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Being the Boss: Is This For Me?

Are you thinking about becoming a supervisor or manager? Are you new to supervision or management and wondering just what you have got yourself into?

Often we don’t really know what a supervisory or managerial job requires – or if it is a career option we would enjoy. In this one day course, we explore what the typical front line supervisory/managerial position entails.

Upon completing this course you will better understand:

  • If this is a career option you wish to pursue.
  • Your organization and where the supervisory or managerial role fits in.
  • The similarities and differences between management and leadership.
  • The benefits of regularly examining your assumptions about people and work.
  • What really motivates people.
  • The power of effective two-way dialogue using both listening and asking questions.
  • Conflict – why it occurs and how to deal with it.
  • Why delegation is the key to effective supervision and management.
  • How to respond when someone challenges your authority.
  • Techniques for working effectively with people during times of change.

Morning refreshments and a light lunch will be provided.

Starts on Monday December 11 2017

1-day In-class course: 8:30 am - 4:00 pm
Instructor(s): Gerry Call
Location: 195 Columbia St W., Waterloo
Fee: $490.00 + HST
Register Now

Introduction to Financial Accounting

Learning to count is one thing, deciding what it all means is another. With this course, you will soon understand the fundamentals of the accounting cycle without enduring the pain of memorizing the finite rules of credits and debits. Modules include basic accounting information for decision makers, the accounting cycle and financial statement analysis.

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Introduction to Managerial Accounting

Are you responsible for making financial decisions? Would you like to learn how to manage your finances and wisely budget for the future? Then this course is for you. Spend the day learning how accounting management strategies can improve your business decision making and strategic planning. Modules include cost behaviour, operating and capital budgeting and risk analysis.

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Managing Complex Projects

14 PDUs for PMP® designation: 0 Technical | 6 Leadership | 8 Business

In this highly interactive and discussion based 2-day workshop, participants will explore actual high profile examples of complex projects, identify what made them complex and the impact of the complexity on their eventual success or failure. Participants will also learn how even a basic understanding of complex theory, together with project management best practices, can be applied to complex project s in order to improve project outcome. Suitable for project managers who want to take their project management skills to the next level.

Morning refreshments and a light lunch will be provided.

Starts on Thursday November 23 2017

2 Day In-Class Course Thursday November 23 2017,
Friday November 24 2017
Time: 8:30 am - 4:00 pm
Instructor(s): Carl Sergeant
Location: 195 Columbia St W., Waterloo
Fee: $1,090.00 + HST

Sorry, this course has been cancelled.

Mindfulness - Leading and Living

The reality of today’s business world is that ‘more’ and ‘faster results’ are expected from workplaces wishing to remain competitive. Leaders need to be able to manage their own experiences of working under stress while at the same time, creating a work environment that facilitates creativity, team building and optimal productivity. Managers who employ mindfulness practices are better able to manage stress, are more conscious in their communications and able to respond to crisis with increased awareness and reduced reactivity.

WHAT YOU WILL LEARN

  • Mindfulness techniques using the body, breath and mind to help reduce stress
  • Tips for taking care of yourself
  • Tools for instantly gaining greater perspective to improve focus and be more strategic
  • How your expectations are creating stress and how to achieve without the pressure
  • Why we do the things we do (and why it may be counterproductive to continue)
  • Gain greater self-awareness
  • Become less reactive to stress
  • Learn ways to rewire your brain for greater focus, clarity and peace of mind

This course is not part of a certificate program.

Morning refreshments and a light lunch will be provided.

Starts on Tuesday November 21 2017

1-day In-class course: 8:30 am - 4:00 pm
Instructor(s): Carey-Ann Oestreicher
Location: 195 Columbia St W., Waterloo
Fee: $490.00 + HST
Register Now

Preventing Workplace Harassment by Managing Workplace Relations

Recent changes in Ontario legislation has placed an increased responsibility on employers to respond effectively to incidents of workplace harassment. With prevention in mind, this interactive workshop will provide strategies to support effective responses to relationship difficulties in the workplace. An effective early response will minimize the damaging effects of escalating distrust, disrespect, tension and high negative emotions which are often at the root of workplace harassment complaints.

This workshop would provide individuals the knowledge, skills and a framework to help them respond where they believe relations with a coworker, direct report or supervisor are beginning to deteriorate.

  • What is workplace harassment [and what it’s not]
  • Indications of deteriorating relations (i.e. What to look for?)
  • Role of the supervisor
  • Early response strategies: "Did they just really say that?"
  • What if it's the boss? Dealing with authority
  • What not to do! a review of ineffective responses
  • Assessing the difficult conversation - setting context statements
  • Preparing to deliver the difficult conversation
  • considerations to increase the effectiveness
  • Actively participating in a difficult conversation - practice sessions

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Public Relations Primer

The media is far from the only public with whom public relations (PR) practitioners engage. Identifying all internal and external stakeholders and communicating effectively with them are the keys to your business or brand success. What messages are you sending and how are they being received? This one-day primer on PR will prepare you to refine and expand your outreach, develop key messages, and learn how to measure outcomes.

Morning refreshments and a light lunch will be provided.

Starts on Thursday November 30 2017

1-day In-class course: 8:30 am - 4:00 pm
Instructor(s): Susan Chilton
Location: 195 Columbia St W., Waterloo
Fee: $490.00 + HST

Sorry, this course has been cancelled.