In-class Business Courses

The Art of Influencing Difficult People

Fact: while they represent less than 10% of those you encounter on a daily basis, difficult people cause approximately 80% of your stress, conflict, and wasted time. Don’t you think it’s time you regain control of your life? Learn the personal and professional skills that enable you to interact more effectively and efficiently with difficult people. Within an interactive and upbeat setting, this course will give practical suggestions to apply these skills in your everyday world.

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Being the Boss: Is This For Me?

Are you thinking about becoming a supervisor or manager? Are you new to supervision or management and wondering just what you have got yourself into?

Often we don’t really know what a supervisory or managerial job requires – or if it is a career option we would enjoy. In this one day course, we explore what the typical front line supervisory/managerial position entails.

Upon completing this course you will better understand:

  • If this is a career option you wish to pursue.
  • Your organization and where the supervisory or managerial role fits in.
  • The similarities and differences between management and leadership.
  • The benefits of regularly examining your assumptions about people and work.
  • What really motivates people.
  • The power of effective two-way dialogue using both listening and asking questions.
  • Conflict – why it occurs and how to deal with it.
  • Why delegation is the key to effective supervision and management.
  • How to respond when someone challenges your authority.
  • Techniques for working effectively with people during times of change.

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Introduction to Financial Accounting

Learning to count is one thing, deciding what it all means is another. With this course, you will soon understand the fundamentals of the accounting cycle without enduring the pain of memorizing the finite rules of credits and debits. Modules include basic accounting information for decision makers, the accounting cycle and financial statement analysis.

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Introduction to Managerial Accounting

Are you responsible for making financial decisions? Would you like to learn how to manage your finances and wisely budget for the future? Then this course is for you. Spend the day learning how accounting management strategies can improve your business decision making and strategic planning. Modules include cost behaviour, operating and capital budgeting and risk analysis.

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Learning Creative Thinking Strategies

You understand the value of creativity as an essential employability skill of the 21st century...but what is the secret to becoming a creative thinker?

This innovative course encourages participants to explore a wide range of divergent and convergent thinking tools and learn how to apply them to their professional and personal lives. Participants will discover ways of originating ideas and forming connections as they learn entirely new strategies for thinking creatively and critically.

Learning Outcomes:

  • Discover a formula for creative thinking.
  • Discover Leonardo da Vinci's 7 Principles of Creativity.
  • Increase awareness of creative and critical ability using several creative models.
  • Compile a tool kit of divergent and convergent thinking tools.
  • Apply creative thinking tools, strategies, and techniques to various scenarios.

There are currently no upcoming dates.

Mindfulness - Leading and Living

The reality of today’s business world is that ‘more’ and ‘faster results’ are expected from workplaces wishing to remain competitive. Leaders need to be able to manage their own experiences of working under stress while at the same time, creating a work environment that facilitates creativity, team building and optimal productivity. Managers who employ mindfulness practices are better able to manage stress, are more conscious in their communications and able to respond to crisis with increased awareness and reduced reactivity.


  • Mindfulness techniques using the body, breath and mind to help reduce stress
  • Tips for taking care of yourself
  • Tools for instantly gaining greater perspective to improve focus and be more strategic
  • How your expectations are creating stress and how to achieve without the pressure
  • Why we do the things we do (and why it may be counterproductive to continue)
  • Gain greater self-awareness
  • Become less reactive to stress
  • Learn ways to rewire your brain for greater focus, clarity and peace of mind

This course is not part of a certificate program.

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Public Relations Primer

The media is far from the only public with whom public relations (PR) practitioners engage. Identifying all internal and external stakeholders and communicating effectively with them are the keys to your business or brand success. What messages are you sending and how are they being received? This one-day primer on PR will prepare you to refine and expand your outreach, develop key messages, and learn how to measure outcomes.

Morning refreshments and a light lunch will be provided.

There are currently no upcoming dates.

Responding Effectively In Difficult Situations

Every day we encounter situations where people speak or behave in ways that feel disrespectful to us. Often these are people with whom we need to maintain an ongoing relationship. Responding effectively in such situations can prevent ongoing tension and promote understanding opening lines of communication between friends, colleagues and family members.

This interactive course will provide individuals with the knowledge, skills and a framework to help them effectively respond to disrespectful comments, address difficult behavior, and manage difficult conversations inside and outside the workplace.

Topics include:

  • Early response strategies such as:
    • Responding to disrespectful comments, "Did they really just say that?"
    • What not to do - a review of ineffective responses.
    • Considerations to increase the effectiveness of your response.
  • Overcoming communication barriers:
    • Assessing the difficult conversation and setting context.
    • Preparing to deliver the difficult conversation.
    • Actively participating in a difficult conversation (with practice sessions).
  • What if it's your boss?
  • What if you are the boss?
  • When and where to seek help:
    • Indications of deteriorating relations.
    • Identifying and responding to harassing behavior.

Starts on Friday December 6 2019 Early Bird Discount

1-day In-class course: 9:00 am - 4:30 pm
Instructor(s): Lynn Long
Location: 195 Columbia St W., Waterloo
Fee: $490.00 + HST
Register Now