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uWaterloo Professional Development In-Class Instructors


Andrew McMurry

Andrew McMurry (PhD, MA, BSc) is a published author and an Associate Professor in University of Waterloo’s English Department. He regularly teaches courses on environmental discourse, as well as rhetorical criticism, new media, and semiotics. Other areas in which he has opinions, but limited expertise, include superheroes, weather, hockey, pumpkins, swords and sorcery, farming (dairy and ant), graphic design, bricolage, false consciousness, catastrophes (especially world-ending), argufying, fish mongery, and soup (theory and practice).

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Carey-Ann Oestreicher

Carey-Ann (MBA, BA) works with individuals and organizations to help them reach their full potential. She is a recipient of a Top 40 Under Forty Award and she has worked in a variety of senior roles within the corporate world. She is a mother and a wife as well as a brain injury survivor. These 'non-business' experiences are constantly teaching her the most important lessons she applies in her professional life. She also leverages her expertise in coaching to bring out a deep level of authentic and respectful dialogue when facilitating courses.

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Carl Sergeant

Carl Sergeant, PMP, brings an entrepreneurial, results-based focus to his consulting and presenting practice based on more than three decades of project, program and portfolio management experience. Carl’s success in building individual and team capabilities has led him to focus on an approach that combines the power of people with intuitive project communications. Carl is an approachable mentor and an in demand public speaker, and an internationally respected leader in the field of project management. Carl has been recognized as one of the fifty most powerful and influential project management professionals in the world by the Project Management Institute's (PMI) PM Network Magazine. Carl has been a Project Management Professional (PMP) since 2005.

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Craig Ryan

Craig Ryan has been helping individuals and organizations make meaningful and lasting change in their capability and performance for over 20 years. He specializes in consulting, facilitating, and teaching in the areas of: collaborative change, organizational effectiveness, and continuous Improvement. Clients in the public and private sectors in Canada and the US appreciate his pragmatic, results-oriented approach which encourages the pursuit of excellence for people and for business. Craig brings a background in technical, managerial & human resources roles to the classroom and holds a degree in Chemical Engineering and Management from McMaster University.

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Gerry Call

Gerry Call (MBA, BComm.) is a speaker, consultant, facilitator, and author, with over 40 years of academic and practical business experience and strong capabilities to motivate and entertain audiences. He is noted for his 'down to earth' style as well as for his positive and humorous attitude towards his topics. Gerry creates powerful learning environments to help people move from the 'okay' to the 'extraordinary'.

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Kathleen Gillis

Kathleen is the former Practice Lead and Senior Project Manager of the Bank of Montreal (BMO) Project Management Centre of Competency leading a constituency of 300 project managers, and a former Vice-Chair of the BMO Project Management Council. She was responsible for cross-pillar relationships, organizational capability maturity, development and rollout of practice standards, and continuous improvement of quality standards.

Her industry experience covers the financial services industry especially fraud and risk management, governance and quality standards (PMBOK, CMMI, ISO), global hardware and network rollouts and implementations, environmental remediation, technology asset management, data management, cultural and change management, scientific and engineering, medical, oil and gas, non-profits, logistics, legal and learning management systems, and enterprise infrastructure rollouts such as network clients and email systems.

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Kelle Courage

Kelle Courage has served as a project manager and a business analyst. She has created, facilitated, and delivered training for 14 years in various sectors including higher education, manufacturing, finance, automotive, government, and healthcare. She enjoys sharing her knowledge and uses real-world experience to provide current, practical examples that bring the subject matter to life.

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Kevin Aguanno

With over 17 years experience managing complex systems integration and software development projects, Kevin Aguanno (MSPM, PMP, IMPA Level B) is known in the industry for his innovative approaches to solving common project management problems. Specializing in agile project management and troubled project recovery, Kevin is an active member and the founding director of the Project Management Association of Canada and a recipient of University of Toronto’s Excellence in Teaching Award.

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Kiron Bondale

Kiron D. Bondale (PMP, PMI-ACP, PMI-RMP, CDAP, CDAI) has almost 20 years experience using both traditional and agile project management methodologies. He is a highly energetic, articulate and enthusiastic facilitator who brings a pragmatic value-focused approach to methodology and governance. He has setup and managed Project Management Offices (PMO) and has provided project portfolio management and project management consulting services to over a hundred clients across multiple industries. A PMP since 2000, Kiron also contributed to the first version of PMI’s Risk Management standard and received his PMI Risk Management Professional (PMI-RMP) certification in 2011. Kiron also holds the Certified Disciplined Agile Practitioner (CDAP) and Certified Discipline Agile Instructor (CDAI) credentials from the Disciplined Agile Consortium.

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Kristine Hatfield

Kristine has over 20 years project management experience, including the managing of large complex projects and programs and project portfolios in excess of $250M. She has successfully established company-wide Project Management practices and has a great deal of experience in implementing and leading PMO’s, business analysis, strategic planning, and developing Project Managers. Kristine understands the importance of building high performing collaborative teams across organizations and brings a very practical “people focused” approach to the application of project management principles to deliver successful projects, programs and portfolios. She has spent her professional career in the telecommunications industry and IT, including senior management roles, and has been a Project Management Professional (PMP) since 2005.

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Lorne Lazenby

Lorne Lazenby began his career in the automotive industry working on the assembly line at the St. Thomas Assembly Plant building Mavericks and Pintos. He quickly moved up in the company and worked for several years as a Production Supervisor, Quality Control Manager, Senior Industrial Engineer, and Senior Labour Relations Consultant. Lorne has an abundance of senior level experience, training, and consulting on human resources issues, with particular expertise in labour relations and attendance management.

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Luigi Iacobellis

Luigi Iacobellis (BA, MA, PMP) is an Associate in business analysis instruction and consulting with Procept. Over the last 7 years, he has developed expertise in project management and business analysis in both the public and private sector. Throughout his career, Luigi has served as a business analyst and project manager for a variety of organizations in the financial, market research, and digital communications industries. In his most recent business analyst role for the Provincial Government, he has lead several enterprise modernization projects aimed at evolving public service operations and delivery. Luigi holds a Bachelor and Master of Arts degree in Political Science from York University, and is currently completing a certificate in Business Analysis from the University of Toronto. Luigi is also a certified Project Management Professional (PMP) and is pursuing his Certified Business Analysis Professional designation.

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Mary Hand

Mary is a Certified Business Analysis Professional (CBAP) with over 20 years combined BA, Project and Program Management experience implementing RDBMS software and mobile applications. She has held positions in both Internal Operations and IT, and as an external consultant. She has 1000+ hours of presenting and training on topics relating to business analysis, software, sales, and customer service and is a VP of Professional Development for the local Waterloo-Wellington IIBA Chapter.

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Matt Erickson

Matt Erickson has worked at the University of Waterloo for over 25 years: as the University Ombudsman, in staff relations within Waterloo's Human Resources Department and, since 1993, as the Director of Conflict Management and Human Rights Office. He provides a wide range of services to the Waterloo community including mediation, coaching, investigation, education, and training. He has facilitated hundreds of educational sessions and workshops for both the academic and corporate audiences.

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Max Locke

Max Locke has more than 30 years of information systems and business consulting experience in a variety of sectors including finance, telecom, manufacturing, transportation, and education. Development and analysis for metrics to help with strategic business development and operational control have been key components of much of his work in process improvement and organizational change in the private and public sectors. Max has been the lead or key member in a variety of settings and high profile projects. Clients are often top international or national corporations but also include medium, small, and niche market companies. Most roles now involve integrating processes, technology, and human factors for maximum positive impact with ongoing sustainability.

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Michael Stefanovic

Michael Stefanovic is a career project manager with over 30 years experience both in Canada and internationally. His experience includes being the Project Manager of a $68 million retrofit of the SunLife building in Montreal, and the Project Controls Manager on the $100 million Billiton tungsten ore refining plant. When teaching, Michael brings the theory of project management to life by peppering his workshops with stories of his real-life experiences. Michael is the author of a number of popular project management courses including Project Contracting and Procurement Management and Managing Stakeholder Expectations. Michael has a degree in Engineering, a Masters of Business Administration, and has been a Project Management Professional (PMP) since 1995.

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Morag Robinson

Morag Robinson (CBAP) has over 20 years of business analysis, project management and training experience in the retail industry. Morag’s career in BA has spanned many business streams including credit, stores, supply chain management and finance. For the last 5 years Morag’s main focus has been on an enterprise wide business intelligence system for stores, vendors and merchants. In addition to her role as a BA on this project and many others, Morag has provided training programs for external vendors and facilitated the training of staff prior to systems implementations. Morag has also worked as project manager for a large infrastructure project and a reporting system for over 1000 vendors. Morag has presented at business intelligence conferences in Canada & the US.

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Ori Schibi

Ori Schibi (PMP, MBA) has 23 years experience providing practical new ways of managing and dealing with projects, programs, business analysis and PMOs. His experience includes driving process efficiencies, software implementations, project recoveries, PMOs, project management skills assessments and complex programs that stabilize business, create growth and value and lead sustainable change. He has extensive experience working with large to mid-sized organizations in diverse industries within Canada, USA, and United Nations. Ori is the author of Managing Stakeholder Expectations for Project Success, focusing on understanding stakeholders' needs and managing their expectations, defining success criteria tied to project constraints, and performing activities that add value to the creation of the desired result and, ultimately, lead to customer satisfaction.

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Patsy Marshall

Patsy Marshall (MSc, BASc) is not only a business owner, teacher/trainer, keynote speaker and author; she was awarded Paul Harris Award from Rotary International for her exemplary volunteer commitment in her community. She is President of her own training company, providing training to enhance the human side of business, along with organizational effectiveness. Her extensive training experience includes teaching for University of Waterloo, Brock University’s B. Ed. Program, University of Guelph, and Conestoga College. In November 2006, Patsy received the Conestoga College’s J. David Stewart Award for over 30 years of teaching excellence and leadership.

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Paul Bergman

Paul Bergman is the President and Senior Consultant of one of the leading project management training and consulting companies in Canada. Paul has served as a scheduler, project manager, trainer, and facilitator for projects in telecommunications, manufacturing, automotive, information technology services, and government. He has over 20 years experience in all aspects of formal project management including projects of all sizes. He currently provides services in project facilitation, project management training, project management consulting, project management software selection and implementation, and project scheduling services. Paul received his Project Management Professional (PMP) designation in 1992, and is author of some of Canada’s longest running and most popular project management workshops.

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Peter Carr

As a former Executive Director of the Centre for Innovative Management at Athabasca University (AB), Dr. Carr helped establish the world's first online MBA + MBA in Project Management. He is currently assisting the development of IT World Canada's online Tech Learning Space, as well as the operations capability of the Abu Dhabi Water and Electricity Authority. Dr. Carr is also actively involved in the development and application of information technology in the Third World with NetHope.

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Robert Ducharme

Robert Ducharme (MAcc, CA) obtained his CA designation in 1998 and has been active in a medium-sized public practice since 1993. Robert is currently an adjunct faculty member of University of Waterloo’s School of Accounting and Finance. He develops and instructs various financial and managerial accounting courses for the CA students and non-accounting majors. Robert is also a supplement author for various financial and managerial accounting textbooks for post-secondary education.

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Ron Champion

Ron Champion is academic director of the Ontario/Jiangsu Student Exchange Program. Prior to his current position, he managed the international office at Renison University College, University of Waterloo. He has taught English, mostly writing and grammar, for Conestoga College, Renison’s English Language Institute, and the University of Waterloo, including 13 years at the Writing Centre, where he developed the popular Guerrilla Grammar®. Ron’s academic background includes science, economics and Canadian Studies. When not sharing his fascination with language and Crazy English, Ron enjoys reading, anything on or in the water, single malts, and the cottage on Georgian Bay.

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Susan Chilton

Susan Chilton, a communications consultant and book editor, is best known locally for her long-term tenure as a columnist and editor at the Waterloo Region Record. There, she spearheaded and wrote for the Business, Local, and Life/Arts sections. Prior to joining the Record, Susan was a senior executive in public relations and marketing firms. She has been a PR, Journalism, and Advertising instructor at Conestoga College since 2009.

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Timothy Paci

Timothy Paci (MA) is a member of the Department of Drama and Speech Communication at the University of Waterloo, where he teaches courses such as public speaking, interviewing, and organizational communication. He has also taught in the Department of English at uWaterloo and St. Jerome's University, at the uWaterloo Writing Centre, and almost anywhere else on campus where students need instruction in communication. In addition, he is the co-founder and owner of The Business of Writing, a consulting partnership specializing in written and spoken workplace communications.

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