Frequently Asked Questions


What is Professional Development?

Professional Development at the University of Waterloo offers professional development training online, in-class or at your location. Our non-credit courses can give you the skills and knowledge you need to further your career and are offered conveniently throughout the year.

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What are non-credit courses? How do they differ from Waterloo credit courses?

We offer non-credit courses for your professional development, they are not eligible to be used towards a university degree, but are an excellent addition to your resume. Created by experienced instructors, including University of Waterloo professors, these non-credit courses are structured for professional development, not academia. You will receive a certificate of completion, but no transcripts.

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How do I register?

We offer four easy ways to register: online, by phone, by mail or in person.

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Is there tax on the course fee?

Yes, in most cases there are taxes on courses. Please add the appopriate tax to the course fee if you are registering by fax, phone, mail or in person. If you register online, the appropriate tax will automatically be added to the fee, dependant upon where you live and the course you are registering for.

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Can I pay in Installments?

No, payment must be made in full at one time regardless of the method of payment chosen - cash, cheque, credit card, or invoice.

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What discounts do I qualify for?

Our in-class courses offer an early bird discount. We also offer special discounts to University of Waterloo Alumni and senior citizens. Please view our Discounts page for details.

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When do I receive a receipt?

Under the provisions of the Canadian Income Tax Act, course fees paid for professional development are not tax deductible.

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What happens if I can't attend a course?

If you cannot attend a course, please email Professional Development as soon as you can. Depending on what course you've enroled in and when you withdraw, you may qualify for a full refund. Please review our Refund and Withdrawal Policy for more details.

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Do I get a certificate for each course? How do they differ from your certificate programs?

Yes. You will receive a certificate of attendance for every course you successfully complete through Professional Development. Most of our in-class courses only require attendance, but our online Ed2Go courses require a grade of 65% or higher to pass. There are several courses where this differs, so please check the course listing pages for complete details.

We also offer several certificate programs in various topics, which you earn by completing the program requirements.

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What is a regular meal?

The entrees vary daily and most are accompanied by a side salad. Lasagna, chicken enchiladas, deli sandwiches, cannelloni, chicken parmesan sandwich, ravioli, chicken stir-fry, or a chicken potato bacon bake are common choices. Dessert varies daily but usually consists of assorted sweets.

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What if I have a food allergy / preference?

As a convenience and for your enjoyment we have a Client Lounge that is stocked with a selection of hot and cold beverages, fresh fruit, yogurt, and assorted snacks. Additionally we provide a selection of breakfast pastries and a light lunch.

While we empathize with those who have various food allergies, restrictions, or preference our focus is on training and we provide limited options. If you have any restrictions or preferences beyond the vegetarian option you should choose the meal-sized salad which includes a separate wrapped portion of chicken. If you choose to bring your own lunch the Client Lounge has 2 microwaves and space in the beverage fridges.

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Why is fragrance-free encouraged?

The University of Waterloo works very hard to create a comfortable learning environment for all of our students. Some people suffer a wide range of health effects such as rashes, severe headaches, nausea, dizziness, and fatigue, whenever they are exposed to very low levels of chemicals in scented products. Therefore, we strongly encourage our in-class students to limit their use of fragrance products for the comfort of everyone in the room.

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What happens if the weather is bad?

Please check before beginning your travels to the university as the weather conditions can change. In the event that University has to close for any reason (e.g. severe weather) a notice will be posted by 6:30 am University of Waterloo's homepage or you can call 1-866-470-0910 for a recorded message. You can also check the weather statement page or follow us on Twitter @UWaterloo.

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What hotels are nearby?

Kitchener-Waterloo has many hotels for you to choose from. If you have a hotel preference, it is always best to reserve your room before coming into town.

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How does 2 Factor Authentication service (2FA) work?

Two-factor authentication (2FA) adds an extra layer of security to your University accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents others from accessing your accounts, even if they know your password. Please visit the following link for additional information: https://uwaterloo.ca/two-factor-authentication/.

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