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Personal Development - Online Courses

These online courses are 6 weeks long, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week. You are not required to be online at any specific time. You register and pay on our website and instructions on how to access your course will be emailed to you immediately after registration.



Note - The PMBOK is changing, clients interested in project management courses should review the details and recommendations regarding the Sixth Edition of the PMBOK Guide.
Achieving Success with Difficult People

Achieving Success with Difficult People

$190 + applicable tax



Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

Week 1 Wednesday - Lesson 1

Identifying Preferred Communication Styles
In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

Week 1 Friday - Lesson 2

Analyzing Your Own Difficult-Person Situation
In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Week 2 Wednesday - Lesson 3

Dealing With Hostile-Aggressive Personality Types
Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

Week 2 Friday - Lesson 4

Dealing With Difficult Passive Personality Types
In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

Week 3 Wednesday - Lesson 5

Dealing With Aggressive Subcategories of Difficult Intuitors
In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Week 3 Friday - Lesson 6

Identifying and Dealing With Relaters
Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Week 4 Wednesday - Lesson 7

Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

Week 4 Friday - Lesson 8

Developing Skills to Become More Flexible
In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieved.

Week 5 Wednesday - Lesson 9

Exploring Resilience-Building Strategies
In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

Week 5 Friday - Lesson 10

Discovering the Importance of Assertiveness to Positive Relationships
After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

Week 6 Wednesday - Lesson 11

Changing Your Own Assertiveness Skills
You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Week 6 Friday - Lesson 12

Learning Techniques to Improve Your Listening Abilities
Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.
Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018
Building Teams that Work

Building Teams that Work

$190 + applicable tax



Teams are becoming a staple in today's workplace. In this course, you'll learn the components of a successful team and the stages of its development. You'll master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you'll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Along the way, you'll follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting a number of people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

Week 1 Wednesday - Lesson 1

Learning All About Teams
If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In our first lesson, you'll learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

Week 1 Friday - Lesson 2

Building an Enthusiastic and Productive Team
Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think—I promise. We'll begin today's lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, we'll discuss how to choose participants and clarify everyone's roles and responsibilities.

Week 2 Wednesday - Lesson 3

Developing a Strong Team
Don't go into a team blind. In this lesson, you'll learn all the stages that teams go through and how to move successfully through each one. We'll also discuss the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? We'll also discuss how to approach them and get the best response.

Week 2 Friday - Lesson 4

Cultivating Leadership Skills
Are you aspiring to be a team leader, or do you already have a team to direct? A lot of today's teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. First, you'll find out what your specific leadership qualities are. Next, learn how to develop the two areas of leadership responsibility: designing and coaching. By the end of this lesson, you'll be confident enough to accept a leadership role with poise and purpose.

Week 3 Wednesday - Lesson 5

Ramping Up Team Spirit
Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you'll measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

Week 3 Friday - Lesson 6

Holding Great Meetings
Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you'll learn how to avoid those types of meetings by understanding the ground rules. We'll also talk about some of those first-day jitters every new team has. Finally, we'll talk about the problems that derail meetings from their full potential.

Week 4 Wednesday - Lesson 7

Making Decisions and Solving Problems
Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you'll learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

Week 4 Friday - Lesson 8

Completing Team Projects
Your team's job is to deliver the project on time, within budget, and working well when it's first put into place. This is a lot of responsibility, and in order for the team to get going, it needs a plan. In this lesson, we'll talk about how you can create this plan. You'll also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

Week 5 Wednesday - Lesson 9

Assembling a Virtual Team
If you're a fan of all the technology gizmos on the market today, I think you'll really like this lesson. Have you heard of virtual teams? With these teams, members live and work in different places. Today, you'll discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

Week 5 Friday - Lesson 10

Avoiding Obstacles
You have your team up and running, and all of a sudden, things start going awry. Why? You may be facing one of the many obstacles that teams confront. It's better to know how to avoid negative traps before you fall into them. In this lesson, you'll learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

Week 6 Wednesday - Lesson 11

Dealing With Interpersonal Conflicts
In this lesson, we're going to deal with something that none of us likes very much—conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. Conflict is a natural part of dealing with other people, and it's typical in teams as well. We'll look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

Week 6 Friday - Lesson 12

Assessing Team Progress
How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary. That's what we'll discuss today as we finish up the course.

Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018
Effective Business Writing

Effective Business Writing

$190 + applicable tax



Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential! It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.

Week 1 Wednesday - Lesson 1

Writing as Problem Solving
In this first lesson, you'll learn a brainstorming technique that will help make writing easier and more fun for you right away. You'll learn how to disentangle the efforts of your creative and critical sides, and you'll come to understand why both sides are important components of good writing. You'll also learn why writing is one of the best problem-solving tools around.

Week 1 Friday - Lesson 2

Why Write and Who is Your Reader?
Here's where you'll learn a helpful system for organizing your writing, whether it's an e-mail, a formal letter, or a companywide memo. You'll start by picking out a document you have to write anyway so you can begin to put your new writing knowledge to use right away. You may as well get some work done while you're learning, right? Next, you'll nail down why you're writing this particular document and who your reader is. A second brainstorming technique will help you have fun thinking through these two questions.

Week 2 Wednesday - Lesson 3

Benefits You Can Offer Your Reader
In this lesson, you'll learn to make your readers do what you want. Your readers will be happy, too, since they'll get what they want in this win/win system. You'll learn the seven basic benefits you can offer your reader and how to write the crucial first sentence of your document. You'll learn one more brainstorming technique that will help you capture good ideas, words, and phrases.

Week 2 Friday - Lesson 4

Sequencing Your Ideas and How to Write Your Ending
Master seven strategies for putting your ideas in order and learn how poor sequencing can sabotage your efforts. You'll also discover the best way to end any document. It's an idea that may surprise you!

Week 3 Wednesday - Lesson 5

Revising, Formatting, Editing, and Proofreading
Revising, formatting, editing, and proofreading may all sound similar, but they're four distinct activities. In this lesson, you'll learn how revision is a process of exploration and discovery. You'll learn formatting strategies that will invite your reader in. You'll also learn to be a ruthless editor and professional proofreader.

Week 3 Friday - Lesson 6

What Words to Take Out
In this lesson, you'll learn how to write clearly and concisely. You'll explore three mistaken notions that lead business writers to use lots of convoluted phrasing and needlessly long words. You'll examine the pitfalls of using business clichés, jammed modifiers, trendy words, jargon, foreign words, redundancies, and hedging adjectives.

Week 4 Wednesday - Lesson 7

What Words to Put In
In the last lesson you learned what words to remove from your document. In this lesson, you'll learn what words you should include to make your business writing more compelling. You'll learn the four parts of the written communication process. You'll find out why the verbs and nouns you choose make a major difference. You'll also learn more ways to make the task of writing more enjoyable for you.

Week 4 Friday - Lesson 8

Strategies for Good Spelling and Punctuation
Today, we'll look at strategies for good spelling and punctuation. Everyone needs this review! To keep it fun, you'll get to deal with the topics of spelling and punctuation by taking some easy quizzes. It's a chance to learn by doing. See how good your spelling and punctuation skills really are. You'll learn that punctuation is not a tyranny of rules, but an evolving protocol to help you communicate. Finally, you'll capture your weak areas on a Tips Card.

Week 5 Wednesday - Lesson 9

One Easy Grammar Lesson
Why do you have to bother with grammar? You'll find out why in this lesson. Take the Grammar Blitz Quiz to discover your grammar strengths and weaknesses. It will help you fill in the gaps that remain after years of boring grammar classes. You'll learn why using the active instead of the passive voice can be a demonstration of your integrity. You'll also explore the traps pronouns set for those of us sensitive to gender issues.

Week 5 Friday - Lesson 10

Getting the Tone Right
Getting the tone right in business writing can be tricky, especially in e-mail. In this lesson, you'll get to tackle your worst moods with one more brainstorming technique. You'll learn how to defuse any negative emotions that might get in the way of your problem solving. You'll also learn how your attitude toward your reader, your topic, and your own needs determines your tone. As you go through the lesson, you'll learn two easy ways to eliminate unintentional tone mistakes.

Week 6 Wednesday - Lesson 11

When You Have to Say No
In this lesson, you'll learn why being able to say “no” with grace is a crucial business skill. A five-part format will give you a solid strategy for writing documents that say “no” while retaining the goodwill of your reader. You'll learn how to keep bad news letters, memos, and e-mails positive and helpful.

Week 6 Friday - Lesson 12

On E-Mail
All about e-mail: Here's an up-to-date review of all the ways e-mail is different from other kinds of business writing. You'll learn tips on how to write e-mail that gets the job done. You'll find out some of pitfalls of using e-mail, including its legal status in court. You'll also discover how to manage the tone of your e-mail so that it doesn't accidentally offend your reader.

Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018
Get Assertive!

Get Assertive!

$190 + applicable tax



Are you tired of being intimidated and treated badly by others? Learn specific techniques to become more assertive in all parts of your life. Discover how people manipulate you and how you submit to being a victim. Understand the difference between passive, aggressive, and assertive behaviors, and see how inner dialogues keep people acting in passive ways. Explore ways to change your inner dialogue, such as using affirmations and visualization, creating new labels for yourself and others, and keeping a journal.

Do you think you speak non-assertively? If so, master the skills that will empower you to talk in an assertive manner, including specific verbal techniques and phrases for a variety of situations. Anger and criticism from others are difficult to deal with, so you'll get many tips on how to handle these. And because your body can reflect an inner uncertainty, you'll learn how to use facial expressions, eye contact, gestures, and your voice to reinforce the assertive statements you're making. 

You teach people how to treat you through your behaviors as well as your words, and this course will help you understand which behaviors to use with others so they perceive you as being assertive. When you begin to exhibit your new confidence in relationships, people will counter in various ways. You'll learn how to stand firm in the face of this resistance.

Get the assertiveness training you need in order to be more confident and powerful with family members, friends, bosses, co-workers, professionals, service people, and even total strangers.  It's your turn to speak up!

Week 1 Wednesday - Lesson 1

The Importance of Being Assertive
This first lesson will mark a turning point in your life. You'll begin by measuring your assertiveness quotient, you'll learn about the many surprising consequences of not being assertive, and you'll learn to recognize the different behaviors of passive, aggressive, and assertive people.

Week 1 Friday - Lesson 2

Inner Changes to Become Assertive
Before you can begin to act assertively, you need to be able to identify your self-canceling thoughts and change your inner script. In this lesson, you'll learn why you have negative thoughts about yourself and what those could be. I'll share with you several techniques for replacing them with a positive inner script, including visualization, affirmations, storytelling, writing a journal, and creating a collage.

Week 2 Wednesday - Lesson 3

How You Lose Power Verbally
One of the ways non-assertive people lose power is through the use of certain types of language to either gain approval or avoid opposition, criticism or disagreement. Today, you'll learn how to recognize when you're doing this, and you'll discover some simple and painless adjustments to the way you say things that can help you avoid this problem.

Week 2 Friday - Lesson 4

How to be Verbally Assertive
Now that you've learned what takes your verbal power away, it's time to learn how to be verbally assertive. In this lesson, you'll learn how to make the four types of "I" statements to tell others about yourself, respond to others' requests, ask for cooperation and support, and confront another person. You'll also learn about techniques you can use to deal assertively with people who are angry with you or criticizing you.

Week 3 Wednesday - Lesson 5

Creating an Assertive Body Image
Just as an actor perfects the nonverbal aspects of a role, you need to pay attention to the nonverbal nuances in your new assertiveness role. What you'll learn in this lesson is how to use eye contact, facial expressions, voice, body posture, gait and clothes to create an assertive image.

Week 3 Friday - Lesson 6

Adapting Your Message to Others' Personalities and Resistance
In order for you to be most effective, you need to be able to adjust your assertive message to the personality of the person with whom you're communicating and to deal with resistance. In this lesson, we'll study four behavior types and five sensory types to help you understand which assertive approach works best. You'll also find out how to identify resistance in others by observing verbal and nonverbal clues and various methods you can use to handle the resistance you may encounter.

Week 4 Wednesday - Lesson 7

Assertiveness with Your Family
Most people find it extremely challenging to be assertive with close family members. Today, you'll learn about a variety of statements family members use to manipulate you, and you'll discover the most effective ways to respond to each of them. You'll learn how to act assertively with your parents, siblings, and children to build more positive relationships.

Week 4 Friday - Lesson 8

Assertiveness with Your Mate
In this lesson, you'll discover the four different emotional types of people and how they come together as mates. We'll explore the relationships these types have with each other, what problems tend to arise, and how the partners can treat each other differently in order to resolve any problems they may have. You'll also learn guidelines for working out issues with your partner in an assertive but loving manner.

Week 5 Wednesday - Lesson 9

Assertiveness with Friends and in Social Situations
Do you find it difficult to say no to a friend who asks a favor that you don't really want to do? Do you have difficulty having conversations in social situations? If so, you'll really learn a lot from this lesson. I'll show you how to use the assertiveness techniques you've been learning to deal with your friends in a calm but strong manner. Next, you'll learn techniques you can use to open up to other people and carry on interesting conversations.

Week 5 Friday - Lesson 10

Assertiveness in the Workplace
You may approach the thought of being assertive at work with trepidation. However, when supervisors and employees treat each other with respect and act assertively with each other, both happiness on the job and productivity increase. In this lesson, you'll learn how to be assertive during job interviews as well as with your boss and subordinates, what to look for to see if your workplace encourages or discourages assertiveness, and how to advance assertiveness where you work.

Week 6 Wednesday - Lesson 11

Being an Assertive Consumer and Dealing with Everyday Situations
Often, you encounter situations in which you deal with people as a consumer. Today, you'll learn how to be assertive with waiters, salespeople, government clerks, doctors, hospital employees, lawyers, and IRS agents. We'll also discuss how to be assertive in everyday situations, such as when a restaurant or movie theater is unbearably cold.

Week 6 Friday - Lesson 12

Final Steps in Becoming Assertive
So far in this course, you've gained a wealth of knowledge about how to be assertive. You've learned skills and techniques to use with family and friends, as a consumer, and in the workplace and everyday situations. In this closing lesson, you'll learn some situations in which it's better to not be assertive, how to give and receive compliments, and how to be assertive in all parts of your life.

Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018
Individual Excellence: Secrets of Career Success

Individual Excellence: Secrets of Career Success

$190 + applicable tax



Develop career-enhancing skills in a single course that covers twelve popular one-day seminar topics, including goal setting, time management, and personal organization. You'll learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. Develop a fulfilling career plan and improve relationships with co-workers, friends, and family.

Week 1 Wednesday - Lesson 1

Introduction; Your Career Plan
Career planning creates a road map for your life. It determines what you do and when you do it. Effective career planning begins with a self-assessment, continues on to researching potential career moves, and ends with goal setting. Today, we'll show you how to start developing a useful career plan, regardless of whether you're at the beginning of your journey or have been traveling on the road for a while.

Week 1 Friday - Lesson 2

Goal Setting and Creativity
In our first lesson, we identified goal setting as an important ingredient in developing your career plan. We shared a step-by-step process for creating and implementing meaningful goals. In this lesson, we'll investigate many more elements of effective goal setting. We'll also explore the nature of creative thinking and share methods for increasing your creativity.

Week 2 Wednesday - Lesson 3

Interpersonal Communication (Getting People To Listen and Listening So People Speak)
Whenever two or more people interact, communication takes place. Unfortunately, communication often leads to misunderstanding, frustration, and dissatisfaction. Today, you'll learn how to become a better verbal communicator. We'll help you develop a clear message, deliver it through the right communication channels, and improve your listening and understanding of body language and other forms of nonverbal communication.

Week 2 Friday - Lesson 4

Written Communication
Now that you have a good understanding of verbal communication, it's time to discuss written communication. In this lesson, we'll present principles and concepts to help you plan, organize, and write your ideas so that you become a master communicator. We'll also discuss the various types of written documents such as reports, memos, e-mails, letters, proposals, policies, and procedures.

Week 3 Wednesday - Lesson 5

Becoming and Staying Organized
Personal organization is a highly desirable goal, but one that many people find hard to achieve. It's not about having good intentions or telling a close friend, "This year I'm going to be organized!" The keys to personal organization are awareness, preparation, execution, and follow-through. Our objective for today's lesson is to help you use these keys to open the doors that will lead you to becoming organized.

Week 3 Friday - Lesson 6

Problem Solving and Decision-Making
Life is filled with opportunities, problems, and choices. So, today, we'll examine key elements of problem solving, present a model of decision-making, and discuss how to use numerical methods to arrive at the best solutions.

Week 4 Wednesday - Lesson 7

Time Management (Taking Control)
In this lesson, we'll discuss time management, which should really be called self management. The ability to use time wisely makes it easier to accomplish tasks, improves performance, and reduces stress. So, your goal should be to use time to increase your productivity and accomplish a greater number of objectives. The concepts we'll discuss today will help you do just that.

Week 4 Friday - Lesson 8

Stress Management (Is Stress Desirable?)
Stress is an unavoidable part of life and can't be eliminated. You experience stress during a salary negotiation, a visit to the dentist for a root canal, or at an exciting basketball game. When you manage your stress, you increase your chances of enjoying a fulfilling and rewarding life. In this lesson, we'll help you understand what stress really is, identify where it comes from, find out how it affects you, and learn some stress reduction and coping strategies.

Week 5 Wednesday - Lesson 9

Risk Management (How Much Should You Take?)
Risk taking and risk avoiding are parts of everyday life. Life requires choices and choices require risks. These days, how well you identify, research, measure, and take risks is a big part of what determines how successful you will be. Today, we'll help you understand what risk is and present concepts and strategies to help you take calculated risks and make the right choices.

Week 5 Friday - Lesson 10

Conflict Management (Should It Be Avoided?)
Most people dislike conflict. But it's often unavoidable. Conflict comes from your beliefs, opinions, values, desires, needs, and habits. Contrary to what many people think, conflict is not necessarily undesirable. In this lesson, you'll learn where conflict comes from and examine different strategies that can help you manage it constructively.

Week 6 Wednesday - Lesson 11

Financial Skills (Part I)
Some people call accounting the language of business. To be able to use this language, you need to have a good grasp of key financial concepts and fundamentals. So, today, we'll discuss the differences between bookkeeping and accounting, share basic accounting terms, show you various types of accounting methods, and walk you through the two most widely used financial statements.

Week 6 Friday - Lesson 12

Financial Skills (Part II)
In our final lesson, we'll continue our discussion of accounting and finance. We'll examine various types of costs, determine what cash flow really means, identify key differences between financial and cost accounting, and explore how to make rational investments. After all, you don't mind making a little money, do you?

Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018
Interpersonal Communication

Interpersonal Communication

$190 + applicable tax



Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate.

It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings. And so can silence.

This course will show you how to manage the conscious and unconscious codes of meaning we send to each other and to respond with appropriate codes in turn.

This course explains and explores concepts of verbal and nonverbal expression including personal style, listening, relationship dynamics, self-esteem, conflict management, and cultural and gender communication differences.

Examples, graphics, and theoretical models help clarify communication topics and simplify the process for effective communication in family, personal, and professional situations.

Communicating is necessary. Knowing how to do it well is personally satisfying and professionally wise.

Week 1 Wednesday - Lesson 1

Communication Basics
In this lesson, we'll explore two detailed models that explain the complex nature of communication. You'll learn how words, the situation, what's going on in the heads of those communicating, and even environment are all connected—and that they all change from one communication event to the next. I'll explain a way to think about and use language that will help you more effectively avoid misunderstandings.

Week 1 Friday - Lesson 2

Communication Misunderstandings
Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you'll learn seven premises of communication that will help you through those times. Have you ever felt shy, apprehensive, or reluctant about communicating? This lesson will help you understand that reluctance and offer you two strategies for improving communication competence.

Week 2 Wednesday - Lesson 3

The Personal Side of Communication
In this lesson, you'll learn how our individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how we communicate. You'll also explore how we all seek gratification of specific human needs through the unique and complicated communication process.

Week 2 Friday - Lesson 4

Language and Logic
In this lesson, I'll show you how language affects reasoning abilities. You'll learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process. You'll also learn that language has limits, often making it difficult to separate fact from fiction.

Week 3 Wednesday - Lesson 5

Nonverbal Messages
Can you say something without uttering a word? In addition to voice, facial expression, and body movement, today we'll talk about other ways people send messages without making a sound. You'll also learn that men and women develop and use very different nonverbal communication behaviors—sending messages of either inclusion or exclusion.

Week 3 Friday - Lesson 6

Intercultural Communication Differences
In this lesson, we'll look at cultural identity and how it molds habits of communication no matter what the language of the culture is. You'll learn how cultures of the world are divided into two main categories. You'll examine how individuals and groups generalize and stereotype others and the psychological reasons for doing that.

Week 4 Wednesday - Lesson 7

Effective Listening
In this lesson, we'll explore types of listening as well as the discipline listening requires. We'll go over the barriers to effective listening, and strategies you can use to improve your listening habits. We'll compare poor listening to empathic listening, and then evaluate the effects each has on personal and professional communication success.

Week 4 Friday - Lesson 8

Gender Communication Differences
In this lesson, you're invited to examine gender differences from the inside out. You'll learn how brain structure as well as physical structure helps determine how men and women communicate. You'll learn about the ways humans learn to act as either masculine or feminine and who teaches them. We'll explore how differences in masculine and feminine behavior manifest themselves in personal and business relationships.

Week 5 Wednesday - Lesson 9

Relationship Dynamics
In today's lesson, you'll learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. I'll show you how to identify relationship stages in order to evaluate relationships you have. You'll explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.

Week 5 Friday - Lesson 10

Communication Rules
Today we'll examine several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You'll learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior. You'll also learn how you can influence the behavior of others in the communication situation.

Week 6 Wednesday - Lesson 11

Conversation Climate
In this lesson, you'll learn how people can change the direction of a conversation to advance a personal agenda. We'll go over strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation. We'll also explore the nature of communication cohesiveness within small groups and where individuality fits in group membership.

Week 6 Friday - Lesson 12

Interpersonal Conflict Resolution
In our last lesson, you'll learn how to identify various types of interpersonal conflicts and then we'll discuss some myths about conflict. We'll explore ways in which men and women handle conflict differently, and how different cultural groups approach and resolve conflict. You'll learn how to dissect a conflict and apply four steps to successful conflict resolution at work, within the family, or among friends.

Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018
Keys to Effective Communication

Keys to Effective Communication

$190 + applicable tax



If you often find yourself at a loss for words or lack confidence in your communication abilities, you'll appreciate this course. With the help of a patient instructor and a supportive community of your fellow students, you'll work step by step through the process of becoming a great conversationalist. You'll learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.

Course Revised January 2016

Week 1 Wednesday - Lesson 1

Introduction to the Keys to Effective Communication
In our first lesson, you'll learn the qualities that make someone a great communicator. I'll teach you the five components of achievable goals and how to create win-win situations. You'll benefit from setting your own communication goals in clear steps that are easy to reach. You'll be able to apply the new skills you learn to your own life, and I'll be right here to guide you in the Discussion Area to help you build your confidence and learn to communicate more powerfully.

Week 1 Friday - Lesson 2

Rapport
Building rapport is the first great key to effective communication. Great communicators know how to get and keep rapport with others. In today's lesson, you'll learn how to build rapport with almost anyone. The potent tools are easy to understand and use. And after this lesson, you'll become a better listener and know how to keep respect alive in your conversations. You'll also learn the art of reflective listening, and I'll give you lots of examples and stories of how others turned frustrating communications into successful ones.

Week 2 Wednesday - Lesson 3

Pacing, Linking and Leading
Today you'll learn how to pace and lead your conversations toward win-win outcomes. You'll learn how to contain a conversation, keeping it on track and moving toward your goals. You'll understand how and when to use different styles of communication, and you'll learn how to contain a conversation so things go smoothly. Interrupting gracefully and breaking rapport are skills you'll learn to use in uncomfortable situations. I'll give you lots of examples on how this works so you'll learn quickly.

Week 2 Friday - Lesson 4

Mastering Learning Styles
In this lesson, you'll master the three learning and communication styles. You'll uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with. You'll learn how your brain works, and we'll go through an exercise to help you mobilize your brain power. This lesson is always a student favorite!

Week 3 Wednesday - Lesson 5

Regaining Lost Rapport
Today, you'll learn some great ways to regain lost rapport and keep conversations positive. When we lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You'll also learn how to acquire flexibility in your communication style, enabling you to stay in great rapport with all types of people.

Week 3 Friday - Lesson 6

Mastering Motivation
In this lesson, you'll learn some useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. So today, you'll find out how to inspire coworkers and family members toward mutual outcomes. As you master your motivation skills, other things fall into place. Relationships heal and communication improves. You'll develop a strong sixth sense about the people you come in contact with. These practical hands on skills are something you can use for the rest of your life.

Week 4 Wednesday - Lesson 7

Group Presentations
Today, we'll explore presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome. After finishing this lesson, you'll understand how to use first-, second- and third-person perspective to increase your awareness and understanding. I'll also show you ways to feel comfortable in many kinds of group situations.

Week 4 Friday - Lesson 8

Communication in Leadership and Teamwork
Imagine that you're a part of a team in which the leadership is genuine. Imagine knowing how to step into the shoes of a true leader. In today's lesson, we'll explore leadership and teamwork. You'll learn how to build a great work or family team where each team member gives one another equal value and respect. You'll see how a great leader can elicit and set the goals for his or her team and develop the vision for the group. The leader uses the knowledge and capabilities of each person, and places team members so each person performs optimally. Effective leaders inspire, guide, and bring out the best in each and all.

Week 5 Wednesday - Lesson 9

Communication with Children
In today's lesson, you'll learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and our words go in deeply. You'll learn why the early years of a child's life are so important. This information is relevant at any age, but especially important with young children. Information about brain development and early literacy dovetails beautifully with the other wonderful things you'll learn in this course.

Week 5 Friday - Lesson 10

Subconscious Communication
Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In today's lesson, you'll find out how to use affirmations effectively. You'll understand how your subconscious mind works, and you'll learn more about non-verbal communication, which is 96% of communication. I'll also teach you how to apply the strategies to your personal situations.

Week 6 Wednesday - Lesson 11

Managing Stressful Communication and Anger
Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, we'll focus on tools to use when you're stressed or angry. You'll understand how to manage transition times so that change is graceful. You'll learn how to hold efficient, productive, and fun family meetings. Family meetings reduce the stress in your home and increase the communication among the members of your household. You'll also find out how to apply these techniques to any group.

Week 6 Friday - Lesson 12

Review of the Keys to Effective Communication
In each of our lessons, the material has been building up to this point, and today is the grand finale. In our final lesson today, we'll pull together and review everything you've learned. We'll go back and take a look at your communication goals to see how far you've come, and you'll set new goals to help you effectively apply your skills to your life after the course. You'll gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You'll use these strategies for the rest of your life!

Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018
Leadership

Leadership

$190 + applicable tax



Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

Course Revised June 2013

Week 1 Wednesday - Lesson 1

Leadership Qualities and Models
Leadership Qualities and Models: Do you think you know what leadership is? In our first lesson, you'll see how many ways there are to answer that question. And you'll start to get a sense of what leaders really do. We'll begin to share our thoughts and use roles models as ways to showcase the kinds of behavior that we'll work at together. This lesson always generates lots of discussion!

Week 1 Friday - Lesson 2

Leadership Responsibilities
Leadership Responsibilities: In this thought-provoking lesson, we'll look at the responsibilities leaders have to individuals and to organizations. And you'll begin to look at some of the leadership tools we'll use in this course—readings, ideas from great leaders, and your journal—to get you thinking about what you can do to behave like a leader.

Week 2 Wednesday - Lesson 3

Value-Centered Leadership
Value-Centered Leadership: We do what we believe in, don't we? In today's lesson, we'll look at two important aspects of leadership: its relationship with principles and its relationship with emotional intelligence. If you've ever known someone whose behavior seemed out of touch, you'll find out why in this lesson.

Week 2 Friday - Lesson 4

Leadership Self-Assessment
Leadership Self-Assessment: Leaders know themselves well, so in this lesson we'll talk about methods you can use to get to know yourself better. We'll learn about personality type assessments and behavioral assessments. This study will be particularly fun and will have an impact on your behavior in all aspects of your life.

Week 3 Wednesday - Lesson 5

Leadership Skills: Team Building
Team Building: You probably already know that successful leaders are team builders, but do you know what types of teams are possible or how to build them? We'll take a closer look in today's lesson. Every one of us has been on some kind of a team, so this lesson has guidance and insights for us all.

Week 3 Friday - Lesson 6

Leadership Skills: Communication
Communication: Leaders are often differentiated from others by the power of their communication skills. Today, you'll get a sense of why and how when I guide you through some simple but insightful methods you can use to improve your communication skills. This lesson helps many students start changing their behavior right away!

Week 4 Wednesday - Lesson 7

Leadership Skills: Coaching or Mentoring
Coaching or Mentoring: Today, we'll begin to explore the types of behavior that successful leaders portray—leaders guide and support others by asking questions, providing advice and feedback, supporting others, and building morale. This lesson will provide you with plenty of practical tips and much to think about.

Week 4 Friday - Lesson 8

Leadership Application (Personal): Behavioral Styles
Behavioral Styles: If you're wondering how leaders can balance being themselves and being a public figure, this lesson will help! We'll look at something called Situational Leadership, as well as how leaders relate to organizations. This lesson will be an eye-opener!

Week 5 Wednesday - Lesson 9

Leadership Application (Personal): Influence and Collaboration
Influence and Collaboration: Ready to learn more about your own behavior? Today we'll look at how leaders make decisions and influence others without forcing them. We'll answer some challenging questions and explore some insightful guidelines, as well.

Week 5 Friday - Lesson 10

Leadership Application (Professional): Providing Strategic Vision
Providing Strategic Vision: Everyone turns to a leader for strategic vision, but do you know how to think strategically? This is an important lesson because it takes some of the mystery out of the terms strategy and vision.

Week 6 Wednesday - Lesson 11

Leadership Application (Professional): Creating/Changing Culture
Creating/Changing Culture: Today we'll discuss another big topic: how leaders effect change. In this lesson, we'll look at some very specific things that leaders—and you—can do to effect change. As in all our lessons, you'll read quotes from famous writers about change and leadership that will help stimulate your own ideas.

Week 6 Friday - Lesson 12

Leadership Application (Professional): Facilitating Creative Thinking
Facilitating Creative Thinking: Leaders aren't the only ones who have great new ideas, and so our course will end with a look at how leaders inspire creative thinking in others. It's a logical and fun way to end—pointing you in the direction of your own new ideas. The last thing we'll do is take a thought-provoking look at what it means to be creative.

Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018
Mastering Public Speaking

Mastering Public Speaking

$190 + applicable tax



You can become an effective public speaker! In this fun and hands-on course, you'll find out how to talk confidently and persuasively to both large audiences and small groups. You'll learn how to plan and deliver your presentations skillfully and how to manage one of the most common public speaking barriers—fear.

As you build your skills step-by-step, you'll find out how to present a short or long speech, how to handle questions and manage conflict in meetings, and even how to shine in a job interview. You'll get tips for training your voice and learn how to use both verbal and nonverbal communication effectively.

By the time you finish this course, you'll have an entire set of skills you can use on the job, in social settings, and in any other situation where you need to communicate with ease and authority. Along the way, you'll explore many real-world examples and have lots of opportunities to practice your new skills.

Week 1 Wednesday - Lesson 1

You Can Do It!
We’re going to jump right in with this first lesson and begin by discussing the most basic and common barrier to successful public speaking: fear. We’ll explore why fear is a natural response in some situations, and we’ll review several tactics for managing the symptoms of fear. I’ll also share some practical tips for discovering your unique speaking voice and building your self-confidence. You’ll soon discover that by trusting in yourself, your natural abilities, and the ideas you have to contribute, you’ll be well on your way to becoming a confident speaker!

Week 1 Friday - Lesson 2

Understanding How Communication Works
People communicate with one another every day, all day long. How do people communicate? And why do some people communicate more effectively than others? This is what we’ll discuss in today’s lesson. As a public speaker, it’s important to understand the communication process and how it works. This is a process that happens again and again—and the better you understand it, the better prepared you are to speak effectively in public. In this lesson, we’ll explore the basic components of communication, such as senders and receivers, verbal and nonverbal communication, and noise and feedback.

Week 2 Wednesday - Lesson 3

Taking the Fear out of Fear
Everyone has experienced fear at one time or another in a speaking situation. Whether you’re speaking in front of a crowd or just a small group of friends or colleagues, fear is a common reaction. The good news is that there are skills you can develop to control your fear, and with a little understanding and practice, you can even harness your fear and use it to your advantage. In this lesson, we’ll explore why public speaking fear happens, the common symptoms of fear, and how to control these symptoms.

Week 2 Friday - Lesson 4

Developing a Confident Voice
Your voice has a major impact on how well you communicate. Have you ever noticed your voice shaking or cracking when you speak? You’re not alone! In this lesson, you’ll learn how to develop a confident speaking voice for both formal and informal speaking situations. The first step is to understand a few basic concepts about voice and vocal delivery, and the second step is to practice. We’ll discuss concepts such as pitch, volume, rate, and vocal quality in today’s lesson, and you’ll have plenty of opportunities to work on developing vocal confidence and effective vocal delivery.

Week 3 Wednesday - Lesson 5

Harnessing the Power of Nonverbal Communication
We tend to think of public speaking as a skill using our voices. Yet, studies show time and time again that most communication occurs nonverbally. Nonverbal communication has everything to do with a speaker’s success. In this lesson, you’ll learn how to harness the power of nonverbal communication so that you communicate effectively. You’ll find out how to use eye contact, facial expressions, gestures, posture, and even spatial communication to get across the meaning of your message.

Week 3 Friday - Lesson 6

Speaking Well in Social Settings
As you surely know by now, public speaking involves much more than just standing behind a podium and giving a speech. We all speak daily in social settings. And even though this is an everyday occurrence, most of us can still use some guidance when it comes to communicating effectively and delivering the messages we intend to deliver. Whether you could use practice speaking well in social settings such as dinner parties, children's birthday parties, or casual after-work happy hours, this lesson will give you the tools and practice you need to hone your social speaking skills!

Week 4 Wednesday - Lesson 7

Acing Interviews
Most people dread job interviews. These public speaking situations are known to be stressful. But as a public speaker in the making, you can put your skills to work to increase your confidence and ace that next interview. At its most basic level, an interview is really about answering questions effectively. And there are specific tactics you can use to ensure that you communicate well, enabling you to demonstrate who you are and why you're perfect for the position. In this lesson, we'll explore both the verbal and nonverbal communication that occurs during an interview, and you'll discover how to master both.

Week 4 Friday - Lesson 8

Impromptu Speaking
Do you ever find yourself blushing and stammering when you're called on to talk in a meeting? If so, you're not alone. Most people find this type of impromptu speaking nerve-wracking. With impromptu speaking, you don't have a chance to prepare your talk in advance, which means that you have to organize your thoughts on the spot—as you speak! But fear not. There are some simple tricks to impromptu speaking, and that's what we'll discuss in today's lesson. We'll also talk about a few things to avoid during an impromptu speech, as well as ways that you can support your fellow speakers.

Week 5 Wednesday - Lesson 9

Preparing and Delivering Short Talks
As a public speaker, one type of speech you'll give time and time again is the "short talk."  A short talk is a short speech, often under ten minutes that you give at a meeting of some kind or even at special occasions.  The short talk is often enough to terrorize the speaker, but in this lesson, you'll find out how to easily and quickly write, develop, and present a short talk.  You'll see plenty of examples along the way that will make learning easy.

Week 5 Friday - Lesson 10

Managing Questions, Conversations, and Conflict
The odds are good that at some point in your life, you'll end up leading a committee or team meeting of some sort. If you've led a meeting before, you know how difficult it can sometimes be—especially when half the job is in managing the various personalities of the committee members. In this lesson, we'll focus on managing questions, conversations, and conflict in a typical meeting environment. You'll learn how to master these skills and how to make your next meeting a success!

Week 6 Wednesday - Lesson 11

Mastering the Long Speech
When we think of public speaking, we often imagine someone standing in front of an audience, delivering a "speech."  And this notion of preparing and delivering a long speech is generally the most intimidating of all forms of public speaking. But fear not! The long speech appears more daunting and difficult than it really is. In this lesson, you'll see how simple it is to effectively prepare a long speech. We'll break down the process of outlining and developing the introduction, body, and conclusion of your next long speech.

Week 6 Friday - Lesson 12

Managing Equipment and Media
In a technologically advanced world, virtually every aspect of life is impacted with media and various forms of technology. Public speaking is no exception. As a public speaker, you may need to manage a number of different kinds of equipment and media during your speech. In our final lesson, you'll learn how to use technology to support your speech, and how to weave your media presentation seamlessly into your speech.
Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018
Skills for Making Great Decisions

Skills for Making Great Decisions

$190 + applicable tax



Learn how to make excellent everyday decisions from an experienced counselor and life coach. In this six-week online course, you'll learn about some wonderful abilities we're born with for figuring things out and making good decisions. You'll also see why our instincts and intuition sometimes deceive us and how self-knowledge can help us guard against becoming overly confident. You'll discover the steps necessary to achieve your goals, as well as the power that ordinary, everyday decisions can have over the quality of your life.


You'll learn how to deal effectively with crisis, how to use your emotions as decision-making tools, and how to work with others to make good decisions. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.

Week 1 Wednesday - Lesson 1

Born Decision Makers
Your brain is amazingly well-equipped with all kinds of tools for making great decisions! Natural skills, such as pattern matching and problem framing, often help you make wise choices. But just owning tools doesn't mean you know how to use them skillfully. In our first lesson, we'll discuss how to make the most of some of your natural abilities and also avoid some common pitfalls, like bias, myopia, and overconfidence.

Week 1 Friday - Lesson 2

Needs, Wants, and Actions
Did you know that you make decisions virtually every minute of every day, even in your sleep? Just as drops of water, given enough time, can carve out a canyon, all those decisions—even the little ones—will eventually have a huge impact on your life. In this lesson, you'll learn about five kinds of decisions you make every day, as well as the critical difference between actions and intentions!

Week 2 Wednesday - Lesson 3

Achieving Personal Goals
What's the difference between a goal and a dream? A goal is something you can control through your own efforts, where a dream depends on luck or fate. When you want something, how do you know if it's a dream or a goal? How can you make your wishes come true? You'll find many of the answers in this lesson. We'll talk about short-term and long-term goals, the steps for achieving goals, and how to know when you should change your goals.

Week 2 Friday - Lesson 4

Making Everyday Decisions
In today's lesson, we'll discuss when and how to pay close attention to those little, seemingly unimportant everyday decisions that really do make a difference. You'll learn how to identify three types of decisions—conscious, unconscious, and subconscious—and know when decisions for change need to be made. You'll develop some very useful skills for planning, prioritizing, and dealing with that thief of time, procrastination.

Week 3 Wednesday - Lesson 5

Dealing With Crisis
What is a crisis? Is it something that happens outside of you, or is it how you feel? What are the qualities that make a situation critical? How can you make the best decisions possible when time and information are limited but you're under a lot of pressure to take action? Today's lesson will help you cope with uncertainty and prepare for the unexpected. You'll learn techniques that can help you relax and cope better, regardless of what may be happening around you.

Week 3 Friday - Lesson 6

Dealing With Our Emotions
Life would certainly be dull if we didn't have feelings! Good feelings—like love, joy, and laughter—give us pleasure. Bad feelings—like confusion, sorrow, and guilt—can help us learn and grow. But feelings often conflict with logic and reason and get us in trouble. How do you know whether to listen to your emotions or ignore them when it comes to making decisions? You'll find some of the answers in this lesson.

Week 4 Wednesday - Lesson 7

Making Decisions With Others
Like emotions, other people certainly help to make life worth living. But boy—can they ever complicate things when it comes to making good decisions! In this lesson, we'll discuss some important skills for setting good boundaries with others and dealing with disagreement. You'll learn how to develop attitudes that are essential for good relationships and how to work effectively with others to make the best possible decisions.

Week 4 Friday - Lesson 8

Learning to Manage Risk
You've heard the expression "Nothing ventured, nothing gained." Sometimes you have to risk a little to gain a lot. But when is it best to go out on a limb, and when is it best to hold on to the trunk? In today's lesson, we'll go over some foolproof guidelines for managing risk. You'll also decide if you're basically a risk-taker, a play-it-safe type, or somewhere in between.

Week 5 Wednesday - Lesson 9

Understanding Luck
Luck happens. But are we completely at its mercy, blown around on the sea of life by the winds of change? The answer is no! In this lesson, you'll learn how the element of luck affects what you expect from life and how to use that to your advantage. You'll find out how to avoid being misled by superstition and wishful thinking, as well as how to use positive expectations to help steer your life the way you want it to go.

Week 5 Friday - Lesson 10

Recovering From Mistakes
Have you ever made a mistake? Do you expect that you may someday make another one? If so, then the topics we'll explore in this lesson are important! You'll learn about some of the main reasons we make poor decisions, as well as both healthy and unhealthy ways to respond to your own errors. You'll learn how to recover from mistakes, turning them into opportunities to learn and grow.

Week 6 Wednesday - Lesson 11

Changing Habits
Habits can be terrific time-savers! They often allow us to do the right thing automatically, without even having to think about it. On the other hand, we all know that there are those other kinds of habits—the ones that lead us to do the wrong things automatically! This lesson will give you power over your own habits as you learn skills for developing good habits and getting rid of the ones you don't need.

Week 6 Friday - Lesson 12

Decision-Making Tools and Resources
Throughout this course, you'll use a journal to help you learn about and practice some good decision-making skills. In our final lesson, you'll learn more about the power of journaling. You'll also get some ideas for how to use other very useful decision-making tools, including notes, lists, and diagrams. Finally, you'll get some good ideas about when to consult experts and when to wing it on your own.

Course Details
This course is fully online, you require internet access and an email account. The course duration is 6 weeks, followed by a 2-week period to complete the final exam (online, open book). Lessons are released on Wednesdays and Fridays of each week, for a total of 12. You are not required to be online at any specific time.

In addition to the specific lesson content, there is a discussion board with each lesson and often there is an optional assignment to apply the learning.

Following each lesson, there is a short multiple choice quiz. Your score on these quizzes does not count towards the final mark but completing these helps solidify your learning as well as prepare you for the final exam.

The final exam is an open-book, multiple choice exam and you need to achieve a minimum of 65% on the final exam to pass the course. There is only one opportunity to pass the exam. A certificate of completion from Ed2Go is available for printing immediately upon successful completion of the course and a certificate from the University of Waterloo will be mailed typically 4-6 weeks later.

Certificates
Many of the Ed2Go courses are eligible towards the various online certificates offered by Professional Development.

Choose your course start date:

Dec 13, 2017Jan 17, 2018Feb 14, 2018Mar 14, 2018Apr 11, 2018