eNewsletter for December 1, 2020


Holiday Greetings from the PD Team

This holiday season will be unlike any other, capping off a year unlike any other. As we move into a new year, we hope you can find some moments of peace amid the difficult times, joy through connections with family and friends, and the warmth of memories from holidays past.

We also wanted to share some festive cheer, our holiday team picture, and best wishes for a safe and successful 2021!

Photo Collage - Holiday Greetings from the PD Team
Photo Collage - Holiday Greetings from the PD Team

Responding Effectively in Difficult Situations (December 14, 16, 18 | 12–2:00)

Our newest virtual instructor-led course will provide you with the knowledge, skills, and a framework to help you effectively respond to disrespectful comments, address difficult behaviour, and manage difficult conversations inside and outside the workplace. It will be held in convenient 2-hour segments over 3 days and you will have opportunity to practice the skills taught and receive instructor feedback to solidify the new concepts and strategies. Topics include:

  • Early response strategies
  • Overcoming communications barriers
  • Knowing when to seek help
Instructor: Lynn Long

Instructor: Lynn Long

Instructor: Lynn Long

Lynn Long has extensive experience working as an educator and conflict coach, and is currently applying these skills supporting the University of Waterloo Conflict Management and Human Rights Office. Her experience includes adult learning opportunities with Professional Development and other Waterloo departments as well as teaching an undergraduate level course in workplace problem solving. She has a B.Sc., B. Ed., a certificate in Conflict Management and Mediation and is a candidate for Masters of Arts in Integrated Studies. In her free time she enjoys cycling, rock climbing, and exploring local parks and trails with her family.

Upcoming Virtual Instructor-Led Courses

If your normal routines and deadlines have changed you may have greater flexibility than normal to enhance your skills. We have a number of courses scheduled in December and January that might suit your needs. Register 4 weeks in advance to take advantage of the 10% early bird discount for the January courses.

Business Analysis Certificate is Being Discontinued

In 2021 we will be winding down our Business Analysis Certificate, due to low enrolment numbers. But we are offering one last chance to take any courses you need to complete it, so don’t delay. Take note of the different start and end times.