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Withdrawal, Transfer and Refund Policy

In-class Courses

If you cannot attend an in-class course, please email the details to makeithappen@uwaterloo.ca.

  • requests received 14 days before the course start date will result in a 100% refund, after that time no refunds will be issued.
  • if you notify us at least 14 days before the course start date, we can transfer you to the next course offering. No subsequent transfers or refunds will be allowed
  • you can substitute another participant if you notify us at least 2 business days before the start date

Online Courses

If you are unable to complete an online Ed2Go course please email the details to makeithappen@uwaterloo.ca

  • if you contact us before your 4th lesson is released, you can transfer to the next offering of the course, or we can withdraw you and give you a full refund less a $20 (+tax) administrative charge.
  • if you contact us after the 4th lesson is released and before the class ends, your registration can be transferred to the next offering for a $75 (+tax) administrative charge.
  • no refunds are provided after the 4th lesson is released.

Other Courses

Please refer to the Social Media for Business Performance, Project Leadership, Pre-University, and Technology Entrepreneurship pages for their respective withdrawal, transfer, and refund policies.

Program Changes and Course Cancellations

Professional Development reserves the rights to limit registration in any course; make changes to any printed or online information on programs, instructors and course information; and cancel courses for which enrolment does not reach the required minimum, or any other unavoidable factors. You will be notified by telephone or email, and a full refund issued in the event that a course is cancelled.